The mission of our practice is to improve the health of our patients. Medical practices around the world are struggling to balance between caring for their patients and protecting their staff. During these unprecedented circumstances caused by the COVID-19 pandemic, Piedmont ENT continues to see our patients in the clinic, though at a reduced capacity.
Please call us Monday - Friday from 7:30 a.m. to 4:30 p.m. at 404.351.5045 and ask to speak to our Triage Staff to discuss your NON-Coronavirus-related symptoms or concerns.
If you have concerns related to COVID-19, you are encouraged to call Piedmont Healthcare at 1-866-460-1119 and press 3, Monday - Friday from 7:00 a.m. to 7:00 p.m. There is also information on the Georgia Department of Health website at https://dph.georgia.gov/novelcoronavirus.
Before Your Appointment
Please call and cancel your appointment if you are experiencing:
- Cough that started within the past 14 days
- Shortness of Breath
- or if you have been exposed to someone that has been diagnosed with COVID-19
- or if you have been exposed to someone that is experiencing symptoms of COVID-19:
- Dry cough
- Wet cough with sputum production
- Shortness of breath
- Muscle aches or joint pain
- Sore throat
- Nasal congestion
- or you or someone close to you has a history of recent travel within the past 14 days from affected geographic areas of heavy community spread such as China, South Korea, Europe, Iran or Washington, New York, California.
- If you are at risk due to an underlying health condition and are coming into the office for a routine visit such as ear cleaning or allergy follow-up, we recommend you rescheduling to a later date.
COVID-19 Office Safety
We have instituted policies and procedures to ensure the safety of our patients and staff during this difficult time:
- Require that all patients wear a mask (that do not come in wearing one).
- All clinical staff and front-facing staff are required to wear masks.
- Use appropriate personal protective equipment (PPE) with all patient encounters.
- Take the temperature of everyone upon arrival to the office.
- Maintain social distancing of 6 feet in the exam rooms, when possible.
- Limit the amount of guests in the lobby to maintain social distancing and ask that all patients adhere to the six foot of distance guidance by the CDC.
- Non-essential guests are asked to wait in their cars of in the building lobby.
- Offer hand sanitizer at check-in, check-out and throughout the clinic.
- Kiosk keyboards and credit card machines are cleaned hourly.
- Staff are required to wash hands between patients, touching face or using the restroom.
- Exam rooms are sanitized between each patient using disinfection techniques as recommended by the CDC.
- Patients are screened in advance for signs and symptoms of viral infections before they come to the office.
We ask for patience as we all adapt to the significant changes emerging as a result of the COVID-19 pandemic and look forward to seeing you in our clinic. Please do not hesitate to reach out to the office if there are any questions or concerns.
Currently, the United States has limited testing options for COVID-19. Because of limited diagnostic and isolation resources, appropriate use of COVID-19 testing is crucial. Piedmont has created a system-wide algorithm for testing that aligns with the Centers for Disease Control (CDC) and the Georgia Department of Public Health (DPH) recommendations. With these testing requirements, Piedmont is limiting the ability to order tests to admitting physicians ONLY at each of our hospitals. Providers in the ER and ambulatory settings WILL NOT be able to order the COVID-19 test. Testing will be limited to patients requiring hospitalization. Do not go to the ER for testing unless you have moderate or severe symptoms of acute respiratory infection.
For the majority of patients who have flu-like symptoms, testing for Coronavirus is not necessary. If you are concerned that you may have been exposed to Coronavirus and would like to be screened, call 1-866-460-1119 Monday through Friday between 7:00 a.m. and 7:00 p.m.
Recommendations for Patients
Here are the current recommendations for patients:
- Asymptomatic patients with a known exposure to Coronavirus
- Stay at home (self-quarantine) for 14 days
- Monitor temperature twice daily to look for fever (100.4°F)
- Remain alert for respiratory symptoms (e.g., cough, shortness of breath)
- Call primary physician if symptoms worsen
- Patients with mild symptoms of acute respiratory infection who have high risk comorbidities (chronic lung disease, diabetes, other chronic illness, etc.) OR travel to high risk areas OR close contact with a confirmed COVID-19 case
- Stay at home (self-quarantine) for 7 days and until they have been symptom free for at least 72 hours. See above recommendations.
- Patients with moderate or severe symptoms of acute respiratory infection
- Go to the nearest Emergency Room