Telehealth Visit Information
During this difficult period, we have added Telehealth visits as a way of providing care to our existing patients. With so many fearful of the coronavirus we can provide a telehealth consult to answer some of your questions. Many health plans are covering Telehealth visits right now and often waiving copays and deductibles due to the coronavirus and staying home to stop the spread.
What is Telehealth? “Telehealth services include office visits, psychotherapy, consultations, and certain other medical or health services that are provided by an eligible provider who isn't at your location using an interactive 2-way telecommunications system (like real-time audio and video).”
You may initiate a Telehealth visit by calling our office at 404.351.5045 and we will schedule a time that is convenient for both you and the provider. For the visit you will need a smart phone, tablet, or a computer with a camera. A smartphone is the optimal tool. We are using the Telehealth app Doxy.me which provides face-to-face visits that are like being in the office all while enjoying the comfort of your own home. Once the appointment is booked, you will receive a text or email invitation to join the visit. Within a window of time, a Medical Assistant will update your medical information and then a doctor will connect with you to obtain addition details of your symptoms or concerns.
We are using Doxy.me for telehealth visits. The minimum requirements for iOS or Android are as follows:
- Use Safari 11+ on your iOS devices (latest version of iOS)
- Google Chrome on your Android device
- Mac/PC/Linux/Chromebook with camera, microphone, and speakers
- Internet connection with at least 2MBPS download and upload speeds (Due to so many people currently on the internet)
- Check your network speed here
- Google Chrome, Mozilla Firefox, or Safari 11+ (latest release versions)
- You'll need to have the latest operating systems such as Windows 10 or MacOS Catalina to obtain the latest versions of the browsers listed above
- Make sure TCP ports 80 and 443 are open (sometimes firewalls will block these ports, ask your IT team if you can't connect with someone if this is causing it)